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Terms of Service

Agreement

This Service Agreement (the "Agreement") contains the complete terms and conditions which govern your subscription of Web Hosting and other IT Services provided by “Raj Web Host” (the "Services"). As used in this Agreement, “us” and “we” means “Raj Web Host” and "Customer", "you", or "your" means you. When placing an order on our website, by ticking the Terms and Conditions box, you acknowledge that you have read the Agreement fully and you agree to the terms and conditions and all policies found on this page.

By accessing our Site or using our Services:

1. You acknowledge that you've read, understood, and accept these Terms and any additional documents or policies referred to in or incorporated into these Terms, whether you are participating as a guest or as a registered user.

2. If these Terms have materially changed since you last access or used the Services, you acknowledge and agree that your continued access or use of the Services constitutes your acceptance of the changed Terms.

3. You represent and warrant that you are at least eighteen (18) years of age and have the right, authority, and capacity to enter into these Terms, either on behalf of yourself or the entity that you represent.

4. You consent to receive communications from us electronically, and you agree that such electronic communications, notices, and postings satisfy any legal requirements that such communications be in writing.

Account Registration and Account Security

All of our Services require you to register an account with us. When you do, we may ask you to provide certain registration details or other information about yourself. All such information is subject to our Privacy Policy.

Once you have an account, you are responsible for all activities that occur in connection with your account. You will treat as confidential your account access credentials and will not to disclose it to any third-party. You agree to immediately notify us if you have any reason to believe that your account credentials have been compromised or if there is any unauthorized use of your account or password, or any other breach of security. We ask that you use particular caution when accessing your profile from a public or shared computer, or when using your account in a public space, such as a park or cafe or public library, so that others are not able to view or record your access credentials or other personal information. By creating an account, you agree that you may receive communications from us, such as newsletters, special offers, and account reminders and updates. You also understand that you can remove yourself from these communications by clicking the "Unsubscribe" link in the footer of the actual email or from the client-area.

You may not impersonate someone else to create an account, create or use an account for anyone other than yourself, permit anyone else to use your account, or provide personal information for purposes of account registration other than your own. In order to ensure we can protect and properly administer the Services and our community of users, we have the right to disable or close any user account at any time and for any reason or for no reason.

Overview of our Products / Services

Personal Shared Hosting: Personal Shared Hosting is intended for personal website or personal uses. Very low resources are given in these hosting plan and Resources are shared among many users in the server.

Business Shared Hosting: Business Shared Hosting is intended for business website or any business purpose. A good amount of resource is given to these hosting plan. So, website with high traffic can be handled easily on these plan.

Wordpress Hosting: Wordpress Hosting is highly optimized for Wordpress site. High resource included with our Wordpress hosting makes it capable of handling a good amount of traffic on your website. Wordpress will also auto install itself upon activation of our Wordpress Hosting.

Cheap Reseller Hosting: Cheap Reseller Hosting is for those who want to start Hosting Business or for those developer who want to provide hosting services to their clients.

Corporate Reseller Hosting: Corporate Reseller Hosting for those corporates and companies who have already a good amount of clients and need larger packages.

Virtual Private Server (VPS): VPS is like a dedicated server. But resource are lower than dedicated server. But you will have full root access to your server and you can install things with your requirements.

Dedicated Server: Dedicated Server means the Full bare metal Servers that are given to you for a monthly rent. You will have full root access to your server. So, you can use it as you wish.

Fully Managed Server: Fully managed server means we will manage your server fully including installing OS to maintaining the OS up to date and hardening the security of the server to protect your server from the attacker. So, you don't have to worry about managing your server by yourself.

Unmanaged or Self managed server: Unmanaged or Self-managed server means we will provide you the server only and you have to manage the server by yourself

Other services: We provide many third party services like SSL certificates, software licenses like cPanel, Litespeed, Softaculous, Jetbackup, Cloudlinux, Imunify360 and other services at additional cost.

Onetime Discount

Onetime Discount is applicable for the first billing cycle only and can be enjoyed for the orders placed for up to 3 years. That means, if you place order for 3 year then you will be able enjoy the discounted price for the first 3 year period, after then regular price will be applicable. Or, if you place order for 1 year then you will be able to enjoy the discounted price for the first year and from the next year, regular price will be applicable. Or, if you place the order Monthly then the discount will be valid for the first month only and from the next month regular price will be applicable.

Most of the time, our discount is given is Onetime and valid for NEW clients only. However, sometimes the discount is given for existing clients also. Check the offer section or call us to know more about the discount.

Recurring discount

Recurring Discount means you will renew with the same discounted price you have paid for the first billing cycle. The terms for the Recurring Discount offer is valid for a Maximum of 3 years who grabbed the discount before 2020. That means, the lifetime of Recurring discount offer will end after 3 years from the order date and regular price will be applicable on renew after that period. Recurring discount offer is valid for the orders of the following duration only:

Monthly, Quarterly, Semi-annually or Annually Plan.

Starting from January 1, 2020, the lifetime of Recurring discount will be a Maximum of 2 years. After the ending of this period, recurring discount will be stopped and regular price will be applicable on renew.

Technical Support

Upon purchasing domain / hosting services from us, we are responsible for providing any technical support to you for issues regarding to domain & hosting server related only via support ticket, live chat or phone call. But we are not responsible for any customization of your website design, content or any development work. It should be done by your developer. Or if you want to perform any development work by us, then an extra charge will be applicable for that.

FREE Website Migration

Free website migration offer applicable for cPanel to cPanel migration only. For if any other control panel or manual migration needed then onetime fee $15 will be applicable.

For Reseller Hosting to Reseller Hosting: We will transfer up to 50 accounts free of charge from your existing provider. For above 50, each account will be charged for $0.50

For VPS to VPS or VPS to Reseller we will transfer all of your accounts free of charge.

FREE DOMAIN NAME

We offer free domain for the first year with any of our Shared & Reseller Hosting package purchased for at least annually. Few package includes .xyz domain and few packages includes .com domain. Please check the Feature Comparison Section of the product page for details.

FREE SSL Certificates

We provide FREE SSL Certificate with all of our Shared & Reseller hosting packages. FREE SSL will be installed automatically upon activation of your services.

Domain Registration

The minimum duration for domain registration is 1 year and it can be registered for up to 10 years. You will get full control over your domain. We have up to 500 extensions available to register. See our Domain Registration page to view the price of All available extensions and Register your domain. Usually, you get will promo at domain registration and transfer so you will get a discounted price at domain register / transfer but there is no Promo for Renewal. So, Regular price will be applicable for the renewal.

Domain Transfer

If you already have your domain registered elsewhere, You can transfer your domain to us from your existing provider. So that, you can manage both your domain & hosting from our Clientarea easily. Domain transfer can take up to 5 days to complete or if your existing provider has given you option to accept the transfer then it's possible to complete the transfer instantly. Transferring a Domain doesn't decrease the remaining period rather it will extend the existing period by 1 year.

Domain Renweal

You should renew your domain before the expiry date. Otherwise, your website, email or other services associated with your domain will stop working immediately at the expiry date.

We will generate invoice for the renewal of your domain prior to 1 month of the expiry date. We also send you reminder to renew your domain periodically before 21 days, 14 days, 7 days, 3 days and after 1 day of the expiry date. If renewed after the expiry date then it could take up to 72 hours to become online again as the DNS change happen when the domain expires.

Domain Renewal Reminder Email

Invoice Generation:      30 days prior to the expiry date

First Renewal Notice:      21 days before the expiry date

Second Renewal Notice:   14 days before the expiry date

Third Renewal Notice:     7 days before the expiry date

Fourth Renewal Notice:     3 days before the expiry date

Fifth Renewal Notice:      1 day after the expiry date

Invoice Generation, Reminder & Service Suspension

For Monthly billing cycle, Invoice will be generated before 15 days in advance of the due date.

For Quarterly billing cycle, Invoice will be generated before 30 days in advance of the due date.

For Semi-Annually billing cycle, Invoice will be generated before 30 days in advance of the due date.

For Annually billing cycle, Invoice will be generated before 30 days in advance of the due date.

For Biannually billing cycle, Invoice will be generated before 60 days in advance of the due date.

For Triennially billing cycle, Invoice will be generated before 90 days in advance of the due date.

Invoice Unpaid Reminder: 7 days before the due date

First Overdue Reminder: 2 days after the due date

Second Overdue Reminder: 4 days after the due date

Third & Final Overdue Reminder: 6 days after the due date

Service Suspension: After 7 days of the due date

Late Fee Added: Immediately after service suspension

Service Unsuspernsion: Instantly after paid the due Invoice via Automatic Payment Gateways.

Service Termination: After 30 days

Dedicated Server will be suspended immediately after the due date.

PROHIBITED ACTIVITIES ON RAJ WEB HOST SERVERS

RAJ WEB HOST may immediately suspend or terminate the account (with or without any notification) if among of the following (including however not limited) services or activities discovered on your account:

1. IRC servers

2. iMarcos, AutoSurf, Traffic Exchange, Automated Browsing HitLeap, Crawlers etc.

3. Illegal Downloads/Uploads, /Pirated Content / Warez /

4. Brute-force Programs/Port Scanning /IP Scanners

5. Email Spamming of any type

6. Investment Sites (E-Gold Exchange, FOREX, Linden Exchange, Second Life/ Pyramid Scheme/ Ponzi, MLM)

7. Gambling Sites / Lottery Sites

8. MUDs / RPGs / PBBGs

9. Sites promoting hacking activities

10. Bank Debenture Trading Programs / Bank Debentures

11. Replica Sites/ Fraudulent / Phishing

12. Public Proxies / TOR Exit/ Public VPNs / Anonymizers

13. TeamSpeak / Mumble

14. Virtual Currency Mining (including but not limited to bitcoin)

15. DDoS-prone applications or boosters / flood scripts / IP spoofing

16. Open DNS resolvers / Recursors

17. Illegal software key generators / Cracking tools

18. Public Game Servers

19. File hosting services

20. Card-sharing (CCCam or equivalent)

21. P2P or file-sharing networks

22. Adult Content hosting, storing and display

DMCA Copyright Infringement

We respect the intellectual property rights of others, and we ask our users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, in appropriate circumstances and in our sole discretion, we may terminate the rights of any user to use the Services (or any part thereof) who infringes the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, or if you are aware of someone so infringing on your rights, please provide the following information to our abuse department:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

2. A description of the copyrighted work that you claim has been infringed upon.

3. A description of where the material that you claim is infringing is located on the Services.

4. Your address, telephone number, and email address.

5. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, and/or the law.

6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf.

7. All notices of copyright infringement claims should be sent to our abuse department at abuse@rajwebhost.com

Abusive Activities and Other Threats

You acknowledge and agree that you may not use our servers and your website as a source, intermediary, reply to address, or destination address for mail bombs, Internet packet flooding, packet corruption, denial of service, or other abusive activities that threaten the stability of our network or will damage the systems of, or cause a disruption of internet services to, RAJ WEB HOST, our customers, or third-parties. Server hacking or other perpetration of security breaches is prohibited and we reserve the right to remove sites containing information about hacking or links to such information. Use of your website as an anonymous gateway is prohibited. We prohibit the use of software or scripts run on our servers that cause the server to load beyond a reasonable level, as determined by us. You agree that we reserve the right to remove your website temporarily or permanently from our servers if you are in violation of this Service Agreement and/or there are activities that threaten the stability of our network. You acknowledge and agree that all websites associated with your hosting account may be removed if one website is in violation of this Service Agreement. You further acknowledge and agree that “Raj Web Host” reserves the right to scan your hosted account for malicious content (e.g., malware, phishing etc.), and that, in the event any such content is discovered, it may be removed in Raj Web Host's discretion for security purposes.

Website / Server Content

You shall be solely responsible for providing, updating, uploading and maintaining your website or server and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through your website or server including, but not limited to, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text. You acknowledge and agree that in the course of providing you with technical assistance, it may be necessary for our support staff to modify, alter or remove the content of your hosted product. Your website or server content shall also include any registered domain names provided by you or registered on behalf of you in connection with the Hosting Services.

Links to other Sites

If there are other websites and resources linked to on the Services, these links are provided only for the convenience of our users. We have no control over the contents of those websites or resources, and therefore cannot accept responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to the Services, you do so entirely at your own risk and subject to the Terms and conditions of use for such websites.

OUTGOING TRAFFIC

In the event of spamming and any fraudulent emails sent by the client hosting service, a company will inform the customer through an e-mail and then block the e-mail services of the client with immediate action. The customer may call for the unblocking of the email service once he solves the spamming issue. If the client found again being involved in spamming, then the company will again block the email service for a relatively long period. The company will practice the blocking service thrice on the receiving of spamming issues and after that, it reserves the right to refuse any further request of unblocking from the client or may suspend or terminate the account.

SECURE SHELL (SSH) ACCESS

Due to security reasons RAJ WEB HOST keeps the SSH Access disabled by default. If you are in need of SSH Access, then you have to contact the technical support team and also have to give a viable reason as for why you want that service. The company possesses the right to refuse any customer request for SSH at any time. The most probable reasons would be the availability of other methods to achieve the desired target or if there is an involvement of risk in it. After the completion of all the terms regarding the usage of SSH, the customer will be awarded the jail access. If the company found the user to be involved in any misuse of the service, the company possesses the right to terminate the access immediately without any notice. If the client attempt to use any tool to circumvent this condition it will cause the immediate termination of the customer account.

Resellers

Resellers may use their Reseller Hosting for Personal projects or may provide Shared Hosting Service to their clients. However, Resellers can't provide any Free Hosting to their clients under any circumstances.

Reseller's Violation of Terms and Conditions

If you are a reseller, or if you are reselling our services, you are responsible for your client's account(s). If one of your clients is in violation of our Terms of Service, we reserve the right to suspend or terminate the account at our sole discretion, depending on the severity of the violation and will inform you at the email address provided to us on signup.

If your reseller account is in violation of the Terms of Service, the same rules will be applicable for you. We recommend either you or all of your clients to read these Terms of Service, or using this Terms of Service as a base to write your own to provide your clients.

We do not provide support for the Reseller's end user directly unless the reseller contacts us.

Prohibited Uses

You may use the Services only for lawful purposes and in accordance with these Terms. We are under no obligation to enforce the Terms on your behalf against another user. We encourage you to let us know if you believe another user has violated the Terms or otherwise engaged in prohibited or illegal conduct.

You agree not to, and will not assist, encourage, or enable others to use the Services:

To access or copy in bulk, retrieve, harvest, or index any portion of the Services (“Scrape”) or use, support, or develop any robot, spider, scripts, or other automatic device, process, or means (such as crawlers, browser plug-ins and add-ons, or other technology) to Scrape the Services for any purpose. IF YOU SCRAPE THE SERVICES OR ANY PORTION THEREOF, WE MAY SEEK LEGAL ACTION AGAINST YOU, INCLUDING SENDING NOTICE LETTERS TO YOU AND YOUR CUSTOMERS OR END USERS THAT YOU ARE UNLAWFULLY DISTRIBUTING DATA OBTAINED FROM THE SERVICES IN VIOLATION OF THESE TERMS.

1. To violate any applicable national, regional, federal, state, local, or international law or regulation.

2. To create, send, knowingly receive, display, transmit, upload, download, use, or reuse any material which:

  2.1 Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise    objectionable;

  2.2 Infringe any patent, trademark, trade secret, copyright, or other intellectual property rights of any other person;

  2.3 Violate or assists in the violation of legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations, or that otherwise may be in conflict with these Terms and / or our Privacy Policy or Be likely to deceive or confuse any person.

3. To violate these Terms or any other rules or policies posted by us, including our Code of Conduct, which is hereby incorporated by reference.

4. To reverse engineer any portion of the Services.

5. To modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit Company IP, except as expressly authorized by Company.

6. To remove or modify any copyright, trademark, or other proprietary rights notice that appears on any portion of the Services or on any materials printed or copied from the Services.

7. To record, process, harvest, collect, or mine information about other users.

8. To use the Services to transmit any computer viruses, worms, defects, Trojan horses, or other items of a destructive nature (collectively, “Viruses”).

9. To use the Services to violate the security of any computer network, crack passwords or security encryption codes.

10. To remove, circumvent, disable, damage, or otherwise interfere with any security-related features or other restrictions of the Services.

11. To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services is stored, or any server, computer, or database connected to the Services.

12. To attack the Services via a denial-of-service attack or a distributed denial-of-service attack.

13. To otherwise attempt to interfere with the proper working of the Services.

UPDATES OF WEBSITE SOFTWARE

Our system will provide updates for the website software used to run your website regularly. It is your responsibility to update your website to the new version of the software. If you do not update to the new version of the software regularly, there will be a possibility that the security of your website and Client Data may be compromised.

DATA BACKUPS

RAJ WEB HOST provides at a minimum weekly (or a maximum of 2-3 times a week) backups of all customer data as a courtesy but It is your responsibility to maintain local copies of your website content and information. In the event of a system failure, we will attempt to restore all client’s data from our most recent backup. However, we provide no guarantee that the backup will be available for use, or that it will be recent. We strongly recommend all customers to implement their own backup strategy so that in the unlikely event of a system restore becoming necessary, our customers can be confident that they have a recent copy of their data. User can take backup of his account easily with the default “Backup” option by logging into his cPanel account. RAJ WEB HOST will not be held liable in the event that we cannot restore or provide a backup to you for any reason. Please also note that cPanel account size greater than 10GB are excluded from the backup routine. So, it's your responsibility to take the backup manually by yourself from the "Backup Wizard" option found in cPanel.

If a copy of a backup is requested by a customer after the suspension and before the termination of his account there will be a $10 processing fee applicable to retrieve the backup and provide it to the customer.

For VPS and Dedicated Servers, backups are not included by default. Backup server should be purchased separately by the clients.

Public Feedback

We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our "Suggestions & Complaints" Department to discuss your issue, this will result in immediate account termination without any refund. Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Complaints Department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please DO NOT SIGN UP with RAJ WEB HOST in the first place. Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclosure agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you are waiving your protection of privacy.

DISCLAIMER OF WARRANTIES

MEMBER ACKNOWLEDGES THAT THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. "RAJ WEB HOST" IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS IN OR TO ANY INFORMATION RESULTING FROM YOUR USE OF THE SERVICE. "RAJ WEB HOST" MAKES NO AND EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE INCLUDING THE WARRANTY OF TITLE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, "RAJ WEB HOST" DISCLAIMS ANY WARRANTIES REGARDING THE OPERATION, PERFORMANCE OR FUNCTIONALITY OF THE SERVICE (INCLUDING, WITHOUT LIMITATION, THAT THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR BE ERROR FREE). MEMBER FURTHER ACKNOWLEDGES THAT THERE ARE CERTAIN SECURITY, CORRUPTION, TRANSMISSION ERROR AND ACCESS AVAILABILITY RISKS ASSOCIATED WITH USING OPEN NETWORKS SUCH AS THE INTERNET AND/OR TELECOMMUNICATION LINES OR CIRCUITS. MEMBER HEREBY ASSUMES ALL RISKS RELATING TO THE FOREGOING.

LIMIT OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FROM ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE SITE OR SERVICES, ON ANY THEORY OF LIABILITY (INCLUDING CONTRACT, TORT INCLUDING NEGLIGENCE, OR HOWSOEVER OTHERWISE) ARISING OUT OF, IN CONNECTION WITH, OR RESULTING FROM THE SERVICES. COMPANY'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL IN NO EVENT EXCEED THE GREATER OF $500 OR THE AMOUNT PAID BY YOU TO COMPANY FOR THE 12 MONTHS PRECEDING THE SERVICES IN QUESTION.

Indemnification

You shall indemnify and hold harmless Company, its affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorney's fees) resulting from your or your end user's violation of these Terms or your or your end user's use of the Services.

Acknowledgement

RAJ WEB HOST reserves the right to modify these terms and conditions anytime with or without any notice. User's use of RAJ WEB HOST services after such notice shall constitute user's acceptance of the modifications to this Agreement.This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date.